Terms of service
The website domain BIOMA PLANTS belongs to Artebio, Lda., 516 176 072, which is responsible for its operation and management. The use of this site by third parties implies, from the outset, the acceptance of these Terms and Conditions of Use ("TCU") by its users.
1. WEBSITE ACCESS
Access to the website may, at any time, be denied to third parties, particularly for repair or maintenance purposes. Additionally, Artebio, Lda. has the right to close the site at any time if circumstances arise that, in its judgment, justify it.
The online store service consists of providing information about a range of products through the www.biomaplants.pt address. These products are clearly identified in their respective catalogs, allowing the user to place orders electronically under the terms and conditions described here.
The elements and information transmitted by users will have full legal effect, and users acknowledge electronic purchases as binding, without the possibility of alleging the absence of a signature as a reason for non-compliance with obligations.
Users agree to use this service in accordance with applicable laws and regulations, as well as the terms and conditions presented here. Users are prohibited from altering the service's content or sending messages containing computer viruses or anything that could cause harm.
The sales process complies with the rules established in Decree-Law 24/2014, of February 14, which transposes Directive 2011/83/EU of the European Parliament and Council of October 25, 2011, concerning contracts concluded at a distance and outside commercial establishments.
2. INTELLECTUAL PROPERTY RIGHTS
Users acknowledge that the Service contains confidential information and is protected by copyright and related rights, industrial property rights, and other applicable legislation. All copyrights for texts, drawings, images, graphics, and other content available on the site belong to Artebio, Lda.
Users also recognize that any content appearing in advertisements, highlights, promotions, or mentions of sponsors or advertisers is protected by copyright laws, industrial property laws, and other protective laws. Any use of such content is only allowed with explicit authorization from the respective owners.
Users are not authorized to reproduce, copy, modify, sell, or use these elements without prior written permission.
3. RESPONSIBILITIES
All products and services sold on the online store comply with Portuguese legislation.
Although the store maintains appropriate security levels, Bioma Plants is not responsible for damages suffered by the user and/or third parties resulting from delays, interruptions, errors, or communication suspensions caused by external factors such as failures in communication networks, third-party services, computer systems, modems, or software connections, or by viruses or files downloaded through the service.
If service delivery becomes impossible due to errors accessing the online store, Bioma Plants is not responsible for any damages.
Data and information accessed under this service are presumed to be performed by the user, and Bioma Plants declines any responsibility arising from abusive or fraudulent use of the information obtained.
Bioma Plants is not liable for damages caused by non-compliance or defective compliance with the service if it is not directly or indirectly attributable to it due to intent or gross negligence. This includes (i) errors or inaccuracies in the information provided through the service, (ii) damages caused by the user or third parties, including intellectual property violations, (iii) non-compliance arising from judicial or administrative authority orders, or (iv) non-compliance resulting from force majeure situations.
4. USER OBLIGATIONS
Users agree to:
i) Provide accurate personal information and addresses;
ii) Not use false identities;
iii) Respect the order usage conditions.
If any provided information is incorrect or insufficient, leading to delays or inability to process the order or deliver it, the user is held responsible, and Bioma Plants declines any responsibility.
In cases where the user violates these obligations, Bioma Plants reserves the right to block future purchases, restrict access to the store, cancel other services, and prevent future access to Bioma Plants' services.
5. TCU CHANGES
Bioma Plants reserves the right to make any necessary changes to these TCU, particularly regarding information about prices, products, promotional activities, and services. Any changes will be published on the website, and users are advised to review them regularly.
6. SUGGESTIONS AND COMPLAINTS
Users with questions regarding these TCU can contact: info@biomaplants.pt
SALES CONDITIONS
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ONLINE STORE REGISTRATION
Individual registration is done in the "Customer Area," allowing the user to streamline future purchases. Users can update personal data online. Access is protected by a username and password, which the user must modify upon first use. -
PRICE AND PAYMENT
Prices are listed in euros, including all taxes but excluding shipping costs, which are added before checkout. Accepted payment methods include PayPal and credit cards (via PayPal). -
SHIPPING METHODS AND COSTS
Shipping costs for Spain and Portugal are detailed by order value thresholds, with free shipping for higher-value orders. Over 34,90€ to Portugal and 69,90€ to Spain. Shipping to the islands and products that require pallet will be calculated on checkout. Delivery is handled by Nacex. -
CANCELLATIONS AND MODIFICATIONS
Cancellation or modifications require at least 48 hours' notice before the initial delivery date. -
RETURNS
Returns follow Portuguese legal provisions under Decree-Law 24/2014. Products must be returned in their original state, including all documentation, to the specified address. Refunds exclude promotional discounts and are processed within 14 days. -
CONFIDENTIALITY
Bioma Plants ensures the confidentiality of all customer data during the purchase process. -
CUSTOMER SERVICE
Bioma Plants provides customer support from Monday to Friday to resolve inquiries. -
ARBITRATION AND MEDIATION MECHANISMS
Users can submit disputes to legal arbitration and mediation mechanisms. -
APPLICABLE LAW AND COMPETENT COURT
Portuguese law applies to this document.
For the resolution of disputes arising from this agreement, the competent court is the District Court of Porto, with express waiver of any other jurisdiction.The above-mentioned terms of sale and website use exclusively govern the contractual relationships with the customer/user of the site www.biomaplants.pt, whose domain belongs to ARTEBIO, LDA., 516 176 072, headquartered at Rua da Zona Industrial da Lomba, 512, Argoncilhe, Santa Maria da Feira.
